Consumer Advocacy

When corporations cut corners or cross lines, Karen Shartz is on the case. In Consumer Advocacy, our newsroom “mom” takes a no-nonsense look at the issues affecting Americans’ wallets, safety, and dignity—from faulty products to customer service nightmares that make you question humanity.

Karen isn’t here to sugarcoat the truth; she’s here to hold the powerful accountable and arm you with the knowledge to fight back. With equal parts compassion and righteous fury, she’ll make sure you know your rights—and aren’t afraid to demand them.